Contact Us With Your Library Questions

Do you have questions about your account, using our online resources or accessing our digital collection? Talk to a library staff member directly every Monday – Friday from 9 am – 5 pm.

Call & Text

Phone Number: 859-474-5022
Available every Monday – Friday
9 am – 5 pm

Talk to a library staff member directly by calling or texting 859-474-5022. Please note: If you call, you will be required to state your name before being connected.

Calls and texts received outside of the service hours will be answered by a staff member on the next business day. Please provide your name, number and a brief message when leaving a voicemail.

We are happy to assist you with:

  • Accessing our digital collection of eBooks, eAudiobooks and digital magazines
  • Registering for a free course on Universal Class
  • Viewing product reviews on Consumer Reports
  • Signing up to learn a new language on Mango Languages
  • Learning about our numerous online resources
  • General tech questions relating to the internet, computers, tablets and cell phones
  • And all of your other library-related questions!


We are also available by email.

Alexandria Branch:
Cold Spring Branch:
Carrico/Fort Thomas Branch:
Newport Branch:
Digital Collection Help: