Technology Training

Receive safe and socially distanced technology training appointments from the comfort of your own home or in the library through AnyDesk, a secure remote desktop software.

Special software installed on your computer or mobile device allows the trainer to see your screen and guide you through the training session. The software is easy to install and library staff can help you prepare your device for screen sharing.

Home internet access and a phone is required for an at-home training session. Trainers will conduct the training over the phone while viewing your computer or device screen.

If you do not have home internet access and a phone, or if you do not have a computer or mobile device, training sessions can be conducted at the library in a socially distanced environment using library equipment. If using your device in the library, screen sharing software is required and your device must be able to connect to the internet.

In-branch training sessions will be suspended if the county is in the “red” coronavirus zone.

Submit a Request

The ability for the Campbell County Public Library (CCPL) to remotely access your computer or mobile device significantly enhances our ability to provide technical training and assistance. You understand that by requesting such assistance, you are providing CCPL with access to and limited control of your computer or mobile device. In doing so, you could be providing CCPL with access to files that reside on your computer or mobile device. Therefore, you accept responsibility for any changes made to the desktop content or system settings. CCPL does not assume and is not responsible for any liability for the linking and viewing of any desktop content, the operation of the remote access software or system performance. CCPL recommends that for your security and privacy, you exit any open applications that contain personal or confidential information before the training begins. CCPL further recommends that you remain seated at your computer or mobile device throughout the entire remote session. Other than as set in these terms, you agree that CCPL has no responsibility or liability under any circumstance at any time for any loss or harm as a direct or indirect result of actions taken during this remote session.

FAQ

This is a secure service. Giving the library access to your device is a one-time event controlled by you. We cannot re-enter your device once the training session has ended.

Once you have AnyDesk open on your device, a 9-digit number will be displayed on the screen. Tell us what the number is over the phone. We will input the number on our end to remotely access your device.

To schedule a remote tech training appointment, you need an internet connection and access to a phone. You will also need to install the AnyDesk software on the device you want to receive the tech training on.

The AnyDesk software can be installed on a desktop or laptop by clicking here. Mobile and tablet users (including Kindle) can download the AnyDesk app from their app store.

Desktop computers, laptops, phones and tablets may be used.

Load More