Technology Training

Receive technology training from the comfort of your own home or in the library through AnyDesk, a secure remote desktop software.

Special software installed on your computer or mobile device allows the trainer to see your screen and guide you through the training session. The software is easy to install and library staff can help you prepare your device for screen sharing.

Home internet access and a phone is required for an at-home training session. Trainers will conduct the training over the phone while viewing your computer or device screen.

If you do not have home internet access and a phone, or if you do not have a computer or mobile device, training sessions can be conducted at the library using library equipment. If using your device in the library, screen sharing software is required and your device must be able to connect to the internet.

The library’s technology training is focused on specific needs related to working on a device or learning a specific aspect of a software or app. For more in-depth training, please refer to the collection of self-paced courses available with your library card on Universal Class.

Groups Requesting an Outreach Class

Technology training can also be scheduled for your group or organization by submitting the form below. Please fill in the contact information for the main contact for your group and select “Outreach” as the location. In the “Describe the type of help you are requesting” box, please let us know the size of your group and where your meeting will be held. Please indicate in the the last box of the form if your group will be using their own devices or if the library should provide devices to use during the training.

Submit a Request

The ability for the Campbell County Public Library (CCPL) to remotely access your computer or mobile device significantly enhances our ability to provide technical training and assistance. You understand that by requesting such assistance, you are providing CCPL with access to and limited control of your computer or mobile device. In doing so, you could be providing CCPL with access to files that reside on your computer or mobile device. Therefore, you accept responsibility for any changes made to the desktop content or system settings. CCPL does not assume and is not responsible for any liability for the linking and viewing of any desktop content, the operation of the remote access software or system performance. CCPL recommends that for your security and privacy, you exit any open applications that contain personal or confidential information before the training begins. CCPL further recommends that you remain seated at your computer or mobile device throughout the entire remote session. Other than as set in these terms, you agree that CCPL has no responsibility or liability under any circumstance at any time for any loss or harm as a direct or indirect result of actions taken during this remote session.

FAQ

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How do I share my screen with a library staff member?

Once you have AnyDesk open on your device, a 9-digit number will be displayed on the screen. Tell us what the number is over the phone. We will input the number on our end to remotely access your device.


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What devices can be used?

Desktop computers, laptops, phones and tablets may be used.


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What do I need to access this service from home?

To schedule a remote tech training appointment, you need an internet connection and access to a phone. You will also need to install the AnyDesk software on the device you want to receive the tech training on.

The AnyDesk software can be installed on a desktop or laptop by clicking here. Mobile and tablet users (including Kindle) can download the AnyDesk app from their app store.


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Can the library still access my device after the remote tech training service has ended?

This is a secure service. Giving the library access to your device is a one-time event controlled by you. We cannot re-enter your device once the training session has ended.


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What is educational technology?

The library has a collection of technology devices that can be used for educational purposes. Tutors, teachers and other educators may use the devices in the library with the assistance of one of our librarians. You may use these devices with your students to learn or try out a new technology to see if you want to use it in your own classroom.

The list of available educational technology is below.

Some of these devices may require an iPad or laptop. You may use one from the library or bring your own from home.