Technology Training
Receive safe and socially distanced technology training appointments from the comfort of your own home or in the library through AnyDesk, a secure remote desktop software.
Special software installed on your computer or mobile device allows the trainer to see your screen and guide you through the training session. The software is easy to install and library staff can help you prepare your device for screen sharing.
Home internet access and a phone is required for an at-home training session. Trainers will conduct the training over the phone while viewing your computer or device screen.
If you do not have home internet access and a phone, or if you do not have a computer or mobile device, training sessions can be conducted at the library in a socially distanced environment using library equipment. If using your device in the library, screen sharing software is required and your device must be able to connect to the internet.
In-branch training sessions will be suspended if the county is in the “red” coronavirus zone.
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FAQ
This is a secure service. Giving the library access to your device is a one-time event controlled by you. We cannot re-enter your device once the training session has ended. Once you have AnyDesk open on your device, a 9-digit number will be displayed on the screen. Tell us what the number is over the phone. We will input the number on our end to remotely access your device. To schedule a remote tech training appointment, you need an internet connection and access to a phone. You will also need to install the AnyDesk software on the device you want to receive the tech training on. The AnyDesk software can be installed on a desktop or laptop by clicking here. Mobile and tablet users (including Kindle) can download the AnyDesk app from their app store. Desktop computers, laptops, phones and tablets may be used.Load More