This is a secure service. Giving the library access to your device is a one-time event controlled by you. We cannot re-enter your device once the training session has ended.
There are three possible ways for you to connect with staff using Zoho Assist. You may be emailed an invitation or link to join the session, you can go to join.zoho.com and enter a 9-digit Session ID shared with you by a staff trainer, or a staff trainer may text the link to join to your mobile device. Be advised that standard text message rates may apply from your carrier and plan.
To schedule a remote tech training appointment, you need an internet connection and access to a phone or email address.
Smartphone and tablet users may be directed to download the Zoho Assist- Customer App for their device. Check your app store if you would like to download this ahead of time.
Desktop computers, laptops, phones and tablets may be used.
Some system requirements may be discussed with your staff trainer for older devices. Know that there may be some limitations on mobile devices like smartphones and tablets.