Curbside Pickup

Curbside Pickup Hours:

Curbside pickup is available at all of our branches.

Cold Spring, Fort Thomas & Newport:

• Sunday
  • 1 – 5 pm
• Monday – Thursday
  • 9 am – 9 pm
• Friday
  • 9 am – 7 pm
• Saturday
  • 9 am – 5 pm

Alexandria:

• Sunday
  • 1 – 5 pm
• Monday – Friday
  • 9 am – 7 pm
• Saturday
  • 9 am – 5 pm

Requesting Items:

Books, audiobooks, DVDs, CDs, video games and magazines may be checked out through this service.

1. Log into your library account.
   1. You can call or email us if you need help accessing your account or placing a hold. Contact information can be found at https://www.cc-pl.org/contact-us.
2. Search for an item in our catalog and click “Request Item” to place it on hold.
3. Wait for a phone call, text, email or postal mail notifying you that your holds are ready for pickup.
4. Follow instructions for curbside pickup below.

Picking Up Items:

1. You will be notified by phone, text, email or postal mail when your holds are available for curbside pickup.
   1. Please note that your holds are not ready for pickup until you receive a notification and the items are marked as “Held” in your account.
2. Once you are notified that your holds are available, drive to your designated branch during curbside pickup hours.
3. Park in one of the parking spots that are designated for curbside pickup.
4. Let us know that you are outside by calling the number listed on the parking spot’s sign. We will need your name, library card number and parking spot number.
   1. If a staff member doesn’t answer, do not leave a voicemail message. Please call back until a staff member answers.
5. Remain in your vehicle. A staff member will place your items directly in your vehicle, preferably into your trunk.
    

Returning Items:

Items may be returned inside or by using the red item return bins that are outside each of our branches.